All Support Questions

My container was not serviced on the day scheduled. What should I do?

Please call your nearest Casella service provider and let them know. We will make every effort to pick your container up on your regularly scheduled day.  If the missed service was weather related or the container was unserviceable (example:  blocked by snow) at the time the truck arrived, we will make every effort to provide service on the day you call.

My basement or garage is full of things I do not use anymore. How do I get rid of them?

Please call your nearest Casella service provider and we will schedule the delivery of a container to help remove any non-hazardous unwanted items. We will also be happy to provide an additional service on top of your regularly scheduled service if the need arises. In most cases, for an additional charge, we can remove old refrigerators, air conditioners, tires, televisions and computer monitors.

What is my account balance?

Please click on the link and sign in. If you do not have an account set up, take a few minutes to set one up. This is a one time process. If you would prefer, call your local Casella Service provider.

How can I pay my bill?

There are four ways to pay your bill.

  1. Online payments: Please click on the link and sign in. If you do not have an account, please take a few minutes to create one. Online we accept Visa, MasterCard, and American Express or check. This is the easiest and quickest way to pay your bill.
  2. Over the Phone Payments:  Call the your local Casella service provider directly. We accept Visa, MasterCard or American Express.
  3. Pay at the local office:  Casella is happy to accept payment at your local division office. For the address, please click on this link. We accept Visa, MasterCard, and American Express, check or cash.
  4. Mail a check:  Detach and fill out the stub from the invoice, enclose a check in the included envelope and mail, or make arrangements with your bank to send a check.  Always include your Casella account number.
What is the Fuel/Oil/Envro fee, and why is it still incurred when the fuel cost is decreasing?

Given the extraordinary volatility surrounding fuel/oil prices nationwide, combined with the fact that fuel/oil is a significant portion of the investment we make every day to provide you with outstanding waste services, this surcharge allows us to keep up with the cost of meeting that obligation to you.

We use an index-based fee that will be adjusted monthly. The fee is based on the Regional U.S. Average On-Highway Diesel Fuel Prices reported by the U.S. Department of Energy (this index is highly correlated with other major fuel price indices worldwide); for your ongoing reference, please visit this page.

What is my service schedule?

Please call your local Casella service provider.

What time of day will I receive service?

We will do our best to service your container at the same time each week. However, due circumstances beyond our control such as weather the times may vary. For residential customers, please have your waste/recycling out by 6:00 am the morning of your service.

If there is a holiday or weather related delays when will I be picked up?

For holidays and weather related delays, your local division will call you if your service day will change. We will make every effort to pick your container up on your scheduled day, safety permitting.

What can I put in my recycle bin?

Recycling varies by region. Please call you Casella service provider for details on what is recyclable in your area.

What are hazardous materials that I cannot throw into my waste container?

In each case below, the item contains at least one hazardous material that must be carefully managed. Please dispose of each item properly. If you are not sure how to dispose of the item or if the item is hazardous, please call your local Casella service provider.

Items that can not be thrown in the container:

  • Batteries
  • Televisions
  • Monitors
  • Paint
  • Tires
  • Bio-hazardous waste
  • Mercury
  • Fluorescent lights
  • Electronics
  • Thermostats
  • Chemicals
  • Automotive Fluids
  • Freon
  • Asbestos
  • Cell Phones
  • Refrigerators
  • Air Conditioners