About This Report

To keep our stakeholders apprised of our progress toward our resource renewal vision, we issue a biennial sustainability report. To be sure that our report is a rigorous assessment of our sustainability impact, rather than just a selection of feel-good stories, we follow a widely-respected reporting framework developed by the Global Reporting Initiative (GRI). This year's report has been prepared in accordance with the GRI Standards: Core option. These standards are built upon the following principles:

  • Stakeholder Inclusiveness: In preparing our report, we strive to consider the perspectives of six key stakeholder groups: Customers, Employees, Communities, Government, Shareholders, and Vendors.
  • Sustainability Context: Throughout our report, we describe the ways that our sustainability initiatives will bring our actions and impacts into alignment with broader societal goals and environmental limits.
  • Materiality: We report on the topics that are important to our stakeholders and that reflect our largest economic, environmental, and social impacts. These are described in the table below.
  • Completeness: We strive to provide a full picture of the material sustainability issues within our operational boundaries that best reflect the impacts of our business since our last report.


Through internal surveys reflecting ongoing conversations with external stakeholders, we identify the issues that are both important to our stakeholders and that reflect our largest economic, environmental, and social impacts. We review these results alongside those identified through our enterprise risk management process. The table below summarizes the results of that process.

Time Period: This report is current through mid-2018. Most data points are current as of 12/31/2017, unless otherwise noted.

"There are no benign technologies that take away all of the results of our activities as human beings. One doesn't have the God-given right to consume the world's resources with no consequences for what we're doing. You don't exist to do anything from a socially responsible standpoint unless you're a profitable company. So, we have to be capitalists to survive, but that doesn't mean that's all we have to be."

- John W. Casella, Creating Excellence Magazine, September 1990
Read a message from our CEO

Our Resource Renewal Vision

For decades, organizations across the country have sought to increase recycling rates by encouraging people to put more items in their recycling bins. Unfortunately, this practice benefits no one if those items are not actually recyclable.

It is time to pause and remember why we recycle. Many have come to believe, simplistically, that the benefit of recycling comes from keeping stuff out of landfills. This ignores the crucial fact that environmental impact of landfilling is negligible compared to the extraction and transportation activities that produced them. The great promise of recycling is not that we can eliminate landfills, but that we can eliminate mining and deforestation.

A myopic focus on "diversion" has distracted everyone from the daunting but essential work of building a resource-cycling economy in which today's discards consistently become the raw material for tomorrow's new products. With this report, we hope to reset the conversation, reminding everyone that recycling is far from simple, and it doesn't begin or end at the recycling bin. To endure, recycling solutions must be practical, they must be environmentally, economically, and socially-sustainable, and they must be embedded in a resource renewal economy that transforms the supply chains of everything we purchase and consume.

Resource Renewal

We envision a resource renewal future in which nothing would be wasted, resource extraction would be all but eliminated, and human society could come into alignment with natural systems.

Achieving resource renewal will not be easy. Roughly 50% of the waste from U.S. homes and businesses consists of materials that could be recycled or composted using technology available today. We need to get those materials into the right bins; but that will get us only halfway to our goal. The rest of the journey will require tougher steps: stop buying stuff that isn’t recyclable, engage suppliers to redesign for recyclability, purchase products made from recovered materials, and invest in the next wave of resource recovery infrastructure.

To advance resource renewal, we are helping our customers set smart goals and providing them with a growing suite of Resource Solutions to help them achieve those goals. (Section 1 defines and describes our Resource Solutions). Still, we know that success will require much more. Our progress will be helped or hindered by systemic factors such as markets, policy, technology, culture, and infrastructure. Only by aligning all of these stakeholders and forces will society achieve resource renewal. This "puzzle" is adjacent.

It Begins with Smart Resource Renewal Goals

We have thousands of customers, including manufacturers, colleges, schools, hospitals, small businesses, municipalities, and households, who are actively working to reduce their waste. The most dedicated among them are working with us to set smart resource renewal goals that are data-driven and achievable. We provide these customers with resource renewal plans that go far beyond improved sorting to also include source reduction, procurement policies, supply chain engagement, and more.

With our Core Values as our guide, and decades-long relationships to build upon, we have been fortunate to forge many strong partnerships to advance resource renewal in our region.

Innovative & Reliable Resource Solutions

As one of the leading resource management companies in the country, we are extremely proud of our high-quality environmental services, which we call resource solutions: recycling, organics, collection, energy, and landfills. With over 2,000 employees, 100+ facilities, 500+ front-line vehicles, and over 40 years of experience, we collect, aggregate, sort, process, market, and manage our customers’ discards every day.

Every day, we apply our experience and our expertise to enhance our resource solutions and to imagine and develop new ones that propel us into the future. We take an approach of disciplined innovation, seeking the ideas, models, and technologies that fit into a holistic resource management infrastructure for the customers we serve. One of our most exciting areas of investment today is in the development of our people and their resource renewal expertise. A growing number of customers value us not only as providers of the tangible services above, but also as providers of the knowledge and data that help them achieve their goals. Thus, we are rapidly enhancing our professional services such as data reporting, on-site management, waste reduction, life cycle assessment, strategic sourcing and logistics, supply chain analysis, and more. These skills will be fundamental to achieving our customers' goals as well as the broader resource renewal vision.

Systemic Change in Markets, Policy, Technology, Culture, & Infrastructure

With the strong partnerships, smart goals, and resource renewal expertise described above, we will continue to drive progress toward the vision of resource renewal. However, we know that even the best programs eventually come up against the law of diminishing returns: early projects save money, then some projects even, but eventually we come up against waste streams that are too costly to prevent or recover. At this point, bigger change is required.

Only deep systemic change will drive solutions for the hardest-to-recycle materials, or prevent them from being generated in the first place. Markets and culture need to reward waste reduction and diversion. New technology and infrastructure need to enable diversion of more materials. Smart policy will sometimes need to nudge things along.

Partnering for Resource Renewal
This graphic depicts our role in the resource renewal cycle (also known as the circular economy). It shows the path that all products follow as they flow from raw materials into products and back again. Our job is to provide innovative Resource Solutions to help close the loop when environmental, social, and economic factors align to put materials to a higher and better use. The disposal arrow is for items that are not yet suitable for recovery. The lightning bolts indicate opportunities for energy capture.
The Resource Renewal Puzzle
This graphic shows the primary drivers involved in creating the circular economy: a strong provider of innovative Resource Solutions, companies and communities with smart resource renewal goals, and a commitment to driving systemic change.

Truly Sustainable Recycling

As a society, we recycle because much of the stuff we toss has value. We can capture that value and put those items to a higher and better use.

To endure, recycling programs must be built on a solid foundation of environmental, economic, and social sustainability. In other words, sustainable recycling solutions must do three things: 1) measurably enhance environmental stewardship, 2) demonstrate economic viability and sound financial returns, and 3) deliver social benefit including improved health, safety, and quality of life for people throughout the supply chain.

Holistic solutions needed: The stuff you buy has a large environmental footprint, and less than 5% of it comes from end-of-life collection, processing, and disposal. This means that simply moving discards from one bin to another is not enough. To tackle the other 95% of the environmental footprint, society has to design more of its stuff to be durable and recyclable with a high amount of recycled content. We need holistic recycling solutions designed to capture not only quantity, but quality.

Data Source: USEPA 2009 - Opportunities to Reduce Greenhouse Gas Emissions through Materials and Land Management Practices
Learn more about our Sustainability Initiatives
Capturing value from waste through innovative resource solutions.
Our comprehensive Resource Solutions enable us to apply our knowledge and experience in recycling, collection, organics, energy and landfills to create economic and environmental value for our customers and our communities. Click here to download the PDF version of our 2018 Sustainability Report
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