Customer Operations Associate

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  • Customer Operations Associate

Casella Waste Systems, Inc. [Nasdaq: CWST] is a regional solid waste, recycling and resource management services company that provides solid waste collection, transfer, disposal, recycling, and organics services. Casella operates facilities in 6 northeastern states, with just under 2000 employees, and annual revenues of approximately $599 million.

Position Purpose

The Customer Operations Associate is responsible for overseeing the daily truck route.  Responsibilities include (but are not limited to): maintain scheduled pick ups at multiple customer locations, processing of materials, material data entry, forklift operations. This position will report to the Operations Manager.

Essential Job Functions/Key Accountabilities

Responsibilities & Duties:

  • Processing of production scrap, sorting, baling cardboard and plastic film
  • Maintain scheduled material pickups at multiple customer locations
  • Operate powered industrial equipment in use such as forklifts, balers & grinders
  • Loading of finished product onto trailers and ensure safe loading procedures are followed
  • Create and manage all shipping paperwork (Bill-of-Lading, Packing List, Trailer Checklist, Waste Manifests, etc.)
  • Proactively address issues and solve problems as they arise
  • Communicate program details to clients and internal staff
  • Daily/Weekly/Monthly Program Monitoring and Management
  • Maintain and continuously promote environmental, equipment safety OSHA safety compliance
  • Manage the daily logistical needs of the customer’s facility
  • Ensure proper packaging of waste and recycling into containers most appropriate for the  material and which comply with applicable transport regulations and disposal/recycling site acceptance parameters
  • Establish and maintain productive relationships with multiple client contacts at each site
  • Accumulate and deliver written feedback on the program’s effectiveness and recommend improvements
  • Identify opportunity for best practices and continuous improvements as part of a quarterly reporting process
  • Attend regular safety and operational meetings

 Education, Experience & Certifications:

  • Ability to operate Forklift, Baler, Compactor, Grinder equipment upon completion of training
  • CDL License Preferred. CDL training available for right applicant
  • Basic computer skills such as spreadsheets

Qualifications & Skills:

  • Self-directed person
  • Strong commitment to workplace safety
  • Excellent communication and problem solving skills are required
  • Ability to work varied hours and extended hours (if needed)
  • Be able to lift 50 pounds on a regular basis
  • Satisfactory results from mandatory background check and drug screening

Casella Attributes:

  • Positive, team oriented attitude
  • Open to personal and professional training and development

Position Qualifications

Skills & Knowledge


  • Computer Skills – Microsoft office, Excel, Email
  • Equipment operation skills (forklift, box truck, grinder preferred)
  • Lock out Tag Out
  • CDL License or ability to attain



  • 3-5 years manufacturing
  • Minimum 6 months – 1year equipment operation
  • Worked in a mature safety culture
  • Success in a team environment



  • High school graduate or equivalent
  • Trade School with a focus of industrial arts

Other Requirements


  • Lifting 30 lbs. frequently – 65 lbs. several times / day
  • Standing for up to 8 hrs. / day
  • Getting on and off equipment
  • Valid driver’s license


It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.  The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

We offer excellent benefits including Medical, Dental, Vision, Disability Insurance, Life Insurance, Employee Stock Purchase Plan, and a 401(k) Plan

Casella Waste Systems is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.

Your resume will NEVER be posted or sent to anyone without your permission! Your email address will not be shared with any third parties. Occasionally, we may send you emails regarding new positions in your area.
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