Customer Operations Supervisor

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Casella Waste Systems, Inc. [Nasdaq: CWST] is a regional solid waste, recycling and resource management services company that provides solid waste collection, transfer, disposal, recycling, and organics services. Casella operates facilities in 6 northeastern states, with just under 2000 employees, and annual revenues of approximately $599 million.

Position Purpose

The Customer Operations Supervisor is responsible for overseeing the onsite Resource Management program.  Responsibilities include (but are not limited to): monitoring material streams generated at the facility, maintaining shipping documents, scheduling material movements (MSW, metals, organics, non-regulated waste, recyclables), conduct customer facing recycling reviews, develop recycling plans for special project and educate/train onsite employees to the program.  The position will be responsible for managing a team of onsite Customer Operations Associates.  This position will report to the Operations Manager

Essential Job Functions/Key Accountabilities


  • Manage and maintain daily activities to ensure operations are managed in an efficient manner.
  • Train new employees on daily operations
  • Train new employees on milk run operations and expectations
  • Provide shift coverage during lapse’s in coverage
  • Assist in identifying continuous improvement initiatives as it pertains to material collection, material processing
  • Ensure safety is at the forefront of operations
  • Provide insight and feedback during site tours
  • Maintain a clear line of communication between Operations Manager, Primary Customer contact and additional customer contacts.
  • Maintain forklift and facility safety checklists
  • Maintain positive relationships with key contacts within the program
  • Manage the daily logistical needs of the customer’s facility
  • Attend regular safety and operations meetings

Manage Inbound and Outbound materials

  • Inbound materials are being recorded and reported to Customer Service and WRJ by customer and commodity
  • Generate BOL and load sheets for outbound materials
  • Populate and deliver electronic load sheet for the billing department
  • Communicate with 3rd party customers regarding delivery times
  • Communicate program details to clients and internal staff
  • Daily/Weekly/Monthly Program Monitoring and Management

Material Processing/Equipment Operations

  • Sort materials based on commodity and value
  • Identify opportunities to improve collection methods and increase material value
  • Provide feedback on material contamination and disposition
  • Process production scrap: Bale cardboard, LDPE film, HDPE barrels and blue wrap
  • Grind identified materials to increase material revenue and reduce shipping costs/lb.
  • Stage materials based on weight and value to increase outbound load value
  • Sort HDPE reels, wooden reels and plastic reels
  • Assist in metals management
  • Maintain general housekeeping to exceed customer expectations
  • Assist in management of preventative maintenance (balers, forklift, grinder)
  • Assist in the the development of JSA’s and SOP’s when new work is won or equipment installed

Position Qualifications

Skills & Knowledge


  • Computer Skills – Microsoft office, Excel, Email
  • Excellent verbal and written communication
  • Equipment operation skills (forklift, box truck, grinder preferred)
  • Lock out Tag Out


  • CDL License or ability to attain



  • 1-3 years manufacturing
  • Minimum 6 months – 1year equipment operation
  • Worked in a mature safety culture
  • Success in a fast paced team environment


  • Management experience
  • GMP training
  • LEAN Manufacturing
  • Continuous Improvement



  • High school graduate or equivalent


  • Trade School with a focus of industrial arts

Other Requirements

  • Lifting 30 lbs. frequently – 65 lbs. several times / day
  • Standing for up to 8 hrs. / day
  • Getting on and off equipment
  • Valid driver’s license

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.  The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

We offer excellent benefits including Medical, Dental, Vision, Disability Insurance, Life Insurance, Employee Stock Purchase Plan, and a 401(k) Plan

Casella Waste Systems is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.

Your resume will NEVER be posted or sent to anyone without your permission! Your email address will not be shared with any third parties. Occasionally, we may send you emails regarding new positions in your area.
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