Customer Operations Supervisor

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Casella Waste Systems, Inc. [Nasdaq: CWST] is a regional solid waste, recycling and resource management services company that provides solid waste collection, transfer, disposal, recycling, and organics services. Casella operates facilities in 6 northeastern states, with 2,500 employees, and annual revenues of approximately $670 million.

The Customer Operations Supervisor is responsible for overseeing the onsite Resource Management program. This associate must be able to maintain a high standard of physical operations (90% of work load) and manage day to day managerial responsibilities (10% of daily work load). Responsibilities include (but are not limited to): monitoring material streams generated at the facility, maintaining shipping documents, scheduling material movements (MSW, metals, non-regulated waste, recyclables), executing continuous improvement ideas, providing feedback to the customer on operational issues, processing recyclable materials and operating equipment. This position will report to the Strategic Account Manager.

Essential Job Functions/Key Accountabilities:

Management     (10% of the associates work day)

  • Track material load details in an efficient manner
  • Manage the daily logistical needs of the customer’s facility via phone/email
  • Assist in identifying continuous improvement initiatives as it pertains to material collection, material processing
  • Ensure safety is at the forefront of operations
  • Maintain forklift and facility safety checklists
  • Maintain positive relationships with key contacts within the program
  • Attend regular safety meetings

Material Processing/Equipment Operations          (90% of associates work day)

  • Sort materials based on commodity and value
  • Load trailers/open top dumpsters with materials in a safe manner using a forklift
  • Collect scrap materials throughout the customers facility
  • Identify opportunities to improve collection methods and increase material value
  • Provide feedback on material contamination
  • Process production scrap: Bale cardboard, LDPE film and operate trash compactor
  • Maintain general housekeeping to exceed customer expectations

Skills & Knowledge


  • Computer Skills – Microsoft office, Excel, Email
  • Clear verbal and written communication
  • Equipment operation skills (forklift, vertical balers and compactors)



  • 1-3 years manufacturing
  • Minimum 6 months – 1 year equipment operation
  • Worked in a mature safety culture
  • Success in a fast paced team environment



  • High school graduate or equivalent

Other Requirements

  • Lifting 30 lbs. frequently – 65 lbs. several times / day
  • Standing for up to 8 hrs. / day
  • Getting on and off equipment


It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.  The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Casella Waste Systems is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.

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