Industrial Account Services Representative

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Text Casella to 97211


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  • Industrial Account Services Representative

Casella Waste Systems, Inc. [Nasdaq: CWST] is a regional solid waste, recycling and resource management services company that provides solid waste collection, transfer, disposal, recycling, and organics services. Casella operates facilities in 6 northeastern states, with 2,400 employees, and annual revenues of approximately $670 million.


Casella Resource Solutions (CRS) is seeking an Industrial Account Services Representative to join the Strategic Account Services Team in Rutland, VT.  In this role, the candidate will be responsible for managing Industrial Customers’ service needs while determining additional outlets to source materials, creating incremental value through innovative solutions which maximize value to our customers and Casella.


Customer Service: Enhance our Industrial Accounts customer service by professionally handling large email volumes from existing customers

  • Responding to requests for service information in an efficient timeframe and manner
  • Building and maintaining relationships with customers, third party vendors and inter-company divisions.
  • Review of accounts on a daily basis, ensuring services are provided as requested
  • Problem-solve and/or suggest resolutions to issues – working in hand with Account Managers
  • Create and review Certificates of Destruction to provide customers for services performed

Technical Skills & Qualifications:

  • Customer service background with at least 2 years’ experience
  • Creative solutions-oriented problem-solver
  • Strong communication skills – verbal and written
  • Proficiency with MS applications including Word, Excel, PowerPoint, and Outlook
  • Strong work ethic and self-sufficient
  • Positive attitude and team player

Casella Attributes:

  • Positive, team oriented attitude
  • Strong work ethic and self-sufficient
  • Open to personal and professional training and development


We offer excellent benefits including Medical, Dental, Vision, Disability Insurance, Life Insurance, Employee Stock Purchase Plan, and a 401(k) Plan.

Casella Waste Systems, Inc. is an Equal Opportunity Employer.

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