March 20, 2020
As an essential service provider, Casella will continue to operate to serve its customers throughout our footprint. According to the U.S. Department of Homeland Security’s guidance on the essential critical infrastructure workforce - truck drivers who haul waste materials to support critical infrastructure, capabilities, functions, and services, as well as the support needed to ensure the effective removal, storage, and disposal of residential and commercial solid waste have been deemed ESSENTIAL SERVICES.
March 13, 2020
Dear Valued Casella Customers and Partners,
The Coronavirus is at the forefront of everyone’s thinking, and our highest priority during this time is to do our part to ensure the health and safety of our employees, customers, and suppliers while continuing to provide service and keep our facilities running. Our company plays a vital role in the country’s health and safety infrastructure. We take our responsibility to serve the public seriously, and we are prepared to do so even in challenging times such as these.
- Serving Our Customers: With over 150 locations across the Northeast, we are the largest regional solid waste and recycling company in the region and if necessary, we will call upon additional resources to support our customers’ needs.
- Keeping Our Employees Safe: Our corporate response team has enacted a 30-day policy requesting team members to reschedule internal and external group meetings where applicable and limit any necessary meetings to less than 10 people. We are providing all of our employees with updates as released from the Center for Disease Control and Prevention (CDC) and keeping employees informed of best practices and company expectations. If necessary, we can offer a flexible work from home environment for our staff members in customer care, resource solutions, and critical back-office functions. We have robust IT supplies and the infrastructure in place to support Casella employees for this remote access. We have also partnered with third parties to manage overflow customer service-related call volumes, and ensure redundancy in the event our employees need extended time off.
- Business Travel: Effective immediately and until further notice, we have advised our employees to cease all non-essential business travel while still focusing on taking care of our customers. Employees who travel and hold in-person meetings as a normal course of business have been advised to make phone calls in place of in-person visits wherever possible.
Our highest priority is to keep our employees healthy and safe and our response team continues to gather supplies and make contingency plans should the situation change. We believe our ability to be nimble and flexible with our workforce in the face of this continuing concern is part of our responsibility to continue to provide service to all of our customers.
If you have any questions, please do not hesitate to contact us at 800-CASELLA.
John W. Casella
Chairman & CEO