Operations Supervisor

Always Hiring Great People!
Text Casella to 97211


Casella Waste Systems, Inc. [Nasdaq: CWST] is a regional solid waste, recycling and resource management services company that provides solid waste collection, transfer, disposal, recycling, and organics services. Casella operates facilities in 6 northeastern states, with 2,500 employees, and annual revenues of approximately $725 million.

Casella Waste Systems, Inc. has opened a search for an experienced Operations Supervisor to join our facility located in Geneva, NY.

Responsibilities & Duties:

  • Lead and mentor all drivers to provide the highest quality of customer service
  • Perform all onboarding with all new hired drivers with the intent of introduction to Casella core values
  • Auditing services, routes, and road conditions, and provide recommendations to dispatch as needed
  • Help coordinate services and repairs with shop management
  • Monitors and coach driver’s performance and behaviors, while recommending training, or retraining as needed in order to ensure compliance with all company and safety policies
  • Investigates all accidents, customer and driver disputes and complaints, and ensuring all applicable documentation are completed based on policies and procedures
  • Verifies and reviews driver route sheets and schedule for efficiency
  • Responsible for route maintenance with current, new and lost stops
  • Ability to enter and review driver productivity
  • Oversees and manages the check in process while being able to cover all aspects of dispatch
  • Ability to oversee and review driver daily logs for accuracy
  • Supervise, train and coach drivers on pre and post trip inspections and reviews DVIR’s daily for accuracy and completeness
  • Willingness to cover routes when needed
  • Identifying opportunities for route efficiencies and working with sales and drivers to implement
  • Obtain, coordinate and document monthly safety meetings

Education, Experience & Certifications:

  • Must have valid CDL and or ability to obtain within 6 months 
  • Must meet all Federal Motor Carrier Safety Requirements and possess a clean safety record
  • OSHA 10 or 30 card
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • High school diploma or GED required
  • Minimum associates degree or equivalent experience 

Qualifications & Skills:

  • Self-directed person
  • Strong commitment to workplace safety, OSHA and DOT regulations is critical
  • Problem-solving skills are required
  • No at fault incidents within the last year (will be assessed on a case by case basis)
  • Must be fully trained on all lines of business within the first year of employment

Casella Attributes:

  • Positive, team-oriented attitude
  • Open to personal and professional training and development
  • Continuous improvement mindset


We offer excellent benefits including Medical, Dental, Vision, Disability Insurance, Life Insurance, Employee Stock Purchase Plan, and a 401(k) Plan.

Casella Waste Systems, Inc. is an Equal Opportunity Employer.

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