Recycling varies by region. Please call you Casella service provider for details on what is recyclable in your area.
Common Service Questions
Please call your nearest Casella service provider and let them know. We will make every effort to pick your container up on your regularly scheduled day. If the missed service was weather related or the container was unserviceable (example: blocked by snow) at the time the truck arrived, we will make every effort to provide service on the day you call.
Please call your nearest Casella service provider and we will schedule the delivery of a container to help remove any non-hazardous unwanted items. We will also be happy to provide an additional service on top of your regularly scheduled service if the need arises. In most cases, for an additional charge, we can remove old refrigerators, air conditioners, tires, televisions and computer monitors.
There are four ways to pay your bill.
- Online payments: Please click on the link and sign in. If you do not have an account, please take a few minutes to create one. Online we accept Visa, MasterCard, and American Express or check. This is the easiest and quickest way to pay your bill.
- Over the Phone Payments: Call the your local Casella service provider directly. We accept Visa, MasterCard or American Express.
- Pay at the local office: Casella is happy to accept payment at your local division office. For the address, please click on this link. We accept Visa, MasterCard, and American Express, check or cash.
- Mail a check: Detach and fill out the stub from the invoice, enclose a check in the included envelope and mail, or make arrangements with your bank to send a check. Always include your Casella account number.
Given the extraordinary volatility surrounding fuel/oil prices nationwide, combined with the fact that fuel/oil is a significant portion of the investment we make every day to provide you with outstanding waste services, this surcharge allows us to keep up with the cost of meeting that obligation to you.
We use an index-based fee that will be adjusted monthly. The fee is based on the Regional U.S. Average On-Highway Diesel Fuel Prices reported by the U.S. Department of Energy (this index is highly correlated with other major fuel price indices worldwide); for your ongoing reference, please visit this page.
We will do our best to service your container at the same time each week. However, due circumstances beyond our control such as weather the times may vary. For residential customers, please have your waste and/or recycling out by 6:00 am the morning of your service.
For holidays and weather related delays, your local division will call you if your service day will change. We will make every effort to pick your container up on your scheduled day, safety permitting.
In each case below, the item contains at least one hazardous material that must be carefully managed. Please dispose of each item properly. If you are not sure how to dispose of the item or if the item is hazardous, please call your local Casella service provider.
Items that can not be thrown in the container:
- Bio-hazardous waste
- Fluorescent lights
- Automotive Fluids
- Cell Phones
- Air Conditioners
Call your local Casella service provider to reschedule the pick up. We will make every effort to schedule a pick up within the next few days. If you require a pick up before we are in the area again, we will schedule an additional pick up for an additional fee.
When you signed up as an on call customer, you were provided a service day. Please call your local Casella service provider at least 24 hours before your scheduled service day.
In most cases, we will provide service for a few smaller items. Please call your local Casella service provider with any specific questions.
If it is a one time issue,please call your local Casella service provider and make arrangements for the additional waste or recycling to be removed. It this is a chronic issue, please call your local Casella service provider and we will determine the proper container size or service frequency and make the appropriate adjustments.
If you are a residential customer, please call your local Casella service provider with any additional questions.
If you are a commercial customer, please call your local Casella division and we will arrange a time to send a representative to your place of business and audit your waste/recycling stream. Based on the results of the audit, we can adjust your waste and recycling service level to help increase your recycling levels.
No. We have numerous Zero Sort™ facilities that will separate the recycling in a state of the art facility. The truck will deliver the recyclables to one of these facilities. Once separated, they are sold and recycled. Please click here to learn more about Zero Sort™ and what happens to recyclables.
Please send your bill to one of the following locations:
PO Box 1371
Williston, VT 05495-1371
PO Box 1372
Williston, VT 05495-1372