Gaithersburg, MD Hauling

New Payment System FAQs

Your satisfaction is our top priority, and we want to ensure you have all the necessary information during this period of enhancement. Please review the Frequently Asked Questions below. Should you have any additional questions or require assistance regarding this billing transition, please reach out to our dedicated customer service team at (800) 832-1332 or via email at CS-MidAtlantic@casella.com.

• What is changing?

  Casella is undergoing a transition from its legacy “GFL My Account” billing provider to the improved Paymentus billing and payment solution. This transition will feature an enhanced Customer Portal and several new convenient ways to pay your bill.

• What payment methods and payment options are available?

  Customers will have a range of convenient payment methods and options at their disposal. These include ACH/eCheck, debit card, credit card (Visa, Mastercard, American Express, Discover), cash payments (Walmart Pay)and digital wallet solutions such as (Venmo, Amazon Pay, Apple Pay, Google Pay).

• When will the new system be implemented?

  The new and improved customer portal is set to go live on December 4, 2023.

• Will there be an interruption of online bill payment services during the update?

  Yes, there will be a temporary disruption. On December 1, 2023 the GFL My Account Customer Portal will be inaccessible as we complete the implementation of our new Customer Portal, Paymentus.

• If I am a pre-existing user of the former online payment system, will I need to re-register?

  Yes, all users, including pre-existing ones of the former online payment system, will need to re-register within the new Customer Portal. However, your account number will remain the same. Please use “Forgot your password?” and enter your email to receive a password reset.

• Can I use the updated payment options to pay a deposit?

  Yes, you can utilize the updated payment options to make deposit payments.

• Can I set up AutoPay from the one-time pay portal?

  ? Yes, you can conveniently set up AutoPay directly from the one-time pay portal.

• Where do I find my new bill?

  You can view your new bill by clicking here.

• Will I still receive a paper copy of my bill?

  If you currently receive a paper copy of your bill, this service will continue as usual..If you are not currently receiving a paper bill but wish to do so, please note that there will be a $2.95 convenience fee to receive paper bills moving forward.

• What payment types are subject to a convenience fee?

  All payments made through the Customer Portal will incur a $2.95 convenience fee, with the exception for AutoPay.

• Are there payment options available that do not incur a fee?

  AutoPay is currently the only fee-free payment option available.

• How does Casella ensure payments, payment information and personal information is secure?

  Rest assured, all payment data and customer information are safeguarded by our trusted third-party billing and payment vendor, Paymentus. For more information on their security measures, please visit Paymentus.