We are here to help! Our Customer Service team is available Monday-Friday from 8:00 am–5:00 pm and Saturday from 8:00 am–12:00 pm at 610-936-9967.
Please click below to view the service map and find your address
All You Need to Know About
Casella is proud to partner with the Douglass Township to provide waste and recycling services to its residents.
Trash services uses township provided 96-gallon cart, with materials collected 1x per week
Recycling services uses township provided 96-gallon cart, with materials collected 1x per week
Your containers should be at least 3 feet clear of any other objects including mailboxes, cars, street signs, etc.
Residents may schedule one bulk item for collection per month. Collection takes place during the first full week of each month.
Additional bulk items must be scheduled and paid for in advance.
Items Not Accepted: Electronic waste (e-waste), large appliances (white goods), construction and demolition (C&D) debris, and automotive parts.
For information on disposing of electronic waste and large appliances, please visit the Douglas Township Trash & Recycling page.
Does Casella service my town?
Casella provides residential and commercial waste and recycling services as well as dumpster rental service throughout many communities across the Eastern US. To see if service is available in your area, visit our Town Pages or use the Casella App to search by your address and explore available services, pickup schedules, and local service information.
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What is my pickup day?
Your pickup schedule may vary depending on your location and the services you receive. The easiest way to find your collection day is through the Casella App, where you can view your personalized service calendar, receive reminders, and stay updated on any schedule changes.
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How do I pay my bill?
Paying your bill is quick and convenient through our online payment portal. You can make one-time payments, manage your account, view billing history, and enroll in paperless billing.
Pay bill - this will lead to the payment map screen where people can find their state and appropriate payment portal
How do I sign up for service for my home?
Whether you’re tackling a home cleanout, renovation, or construction project, Casella offers temporary roll-off dumpster rentals in many service areas. Visit our dumpster rental services page [insert link to dumpster rental catalog] or the Casella App to explore available container sizes, request a quote, and schedule delivery.
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Can Casella service my business?
Casella offers a wide range of commercial waste, recycling, and resource management solutions for businesses of all sizes. To learn more about commercial services available in your area, visit our commercial services page [insert link to commercial service catalog] or search your town for location-specific information. Visit our Locations
Is there a delay in service for holidays?
Service schedules may change during holidays due to closures. For the most up-to-date information, check the Casella App or visit our website for holiday schedule updates and service alerts in your area.
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What can be recycled?
Recycling guidelines can vary by location, but common recyclable materials that we accept at our recycling facilities include cardboard, paper, metal cans, and plastic bottles, and glass bottles. Please visit our Recycle Better hub to learn helpful recycling tips, tricks, and best practices to share with your friends and family!
What are the fees on my invoice?
Your invoice may include charges related to service, fuel recovery, environmental fees, or other applicable costs. Visit our fees information page for a detailed explanation of common invoice charges and billing terms.
How do I set up autopay?
You can enroll in AutoPay through our secure online payment portal. AutoPay allows payments to be automatically processed for each billing cycle, so you never miss a payment. View pay bill page.
How do I contact customer service?
Our Customer Care team is here to help with billing questions, service requests, schedule changes, and more. Please see our Customer Support page for answers to general questions and to find contact information for the Customer Care team.
Do I have to use Whitetail carts?
Yes, all residents of the borough must use the provided Whitetail carts for trash and recycle.
What do I do with EWaste?
Follow the link below for local resources.
More Info
How to I dispose of batteries?
DO NOT dispose of batteries in your trash or recycling.
Lithium batteries are highly flammable and potentially explosive.
Improper disposal is a major safety concern for the community and the disposal crew.
Bucks County provides safe disposal events throughout the year.
Disposal Info
How do I bundle extra cardboard?
Breakdown and flatten all boxes.
Stack boxes neatly.
Secure with tape or twine.
Bundles should be 4′ long x 1′ thick or less.
One (1) bundle per week can be put out next to the recycling cart.
What can I throw away?
Most regular household waste.
If you have anything unusual like construction material, paint cans, or appliances, please contact us first and we may be able to help you find a way to get rid of theses items.
What do I do with my old personal can?
We recommend you repurpose you personal can to be used for yard waste or storage
If you cannot repurpose your personal can you can put it out for collection on your trash day. It should be empty, marked with a red X, and place upside down to let the driver know you want it removed.
Still Have Some Questions?
Email or call us at 802-683-3984 (Mon-Fri 7:00 am-5:00 pm) and someone from our Customer Care team will respond to you. Email responses may take up to 3–5 business days. For urgent or time-sensitive needs, please call us directly for assistance.
