Lake Ariel, PA Hauling

At Casella, our top priority is to provide you with reliable service you can count on. We want to inform you that changes have been made to our customer billing platform and payment portal.

Frequently Asked Questions

Will I receive a new account number?

Yes, your new account number will be on your first invoice. Additionally, we will mail a letter to you in advance that will contain your new account number.

Will the appearance of my bill change?

Yes, your bill going forward will look different. Your bill document will still contain information about the services provided.

Will the timing of when I receive my bill change?

• No, the timing of when you receive your bill will not change.

Will my customer payment portal change?

Yes, the new customer payment portal is provided by KUBRA, an industry leader offering a service that is safe, secure, and easy to use. You can expect:

• Improved user experience with easy access to account details, billing, and payment options including Bank ACH and Credit Card
• Enhanced privacy protection with advanced security features
• More control and simplified account management, including:
• Easy and efficient autopay enrollment
• Robust communications via email and/or SMS
• Management of contact information and paper/paperless billing preferences
• Ability to manage payments via text or secure email
• Ability to link multiple accounts under one User ID
• Access to the customer payment portal at https://mycasella.idoxs.net/

Will I need to enroll in the customer payment portal?

• If you had an account with Paymentus, you will not need to re-enroll. You will need to reset your password the first time you log in using “Forgot your Password?”
• All stored information and preferences will be securely transferred, including encrypted credit card information
• Recurring payments already set up will continue

Will the date of my recurring payment change?

• There may be a change in the date your recurring payment is charged. This date can be adjusted in the customer payment portal.

If I pay via check, will the mailing address change?

• While we encourage using the customer payment portal and autopay, checks should now be mailed to:

Casella Waste Systems Inc.
P.O. Box 1371
Williston, VT 05495

• Please include the remittance advice and use the provided envelope

Will my trash and recycling collection service schedule change?

Your service will remain on the same schedule and frequency. If changes occur in the future, you will be notified in advance.

Who should I contact if I have questions about my account?

You may continue to call the same local number at 410-999-0563. Your call will be answered by a representative prepared to assist you.