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New Castle, DE Hauling

Welcome Casella Mid-Atlantic Customers!

We're pleased to be your new service provider as of July 1, 2023.

At Casella, our top priority is to provide you with reliable service you can count on. We want to inform you that changes have been made to our customer billing platform and payment portal.

Frequently Asked Questions

Will I receive a new account number?

Yes, your new account number will be on your first invoice. Additionally, we will mail a letter to you in advance that will contain your new account number.

Will the appearance of my bill change?

Yes, your bill going forward will look different. Your bill document will still contain information about the services provided.

Will the timing of when I receive my bill change?

  • No, the timing of when you receive your bill will not change.

Will my customer payment portal change?

Yes, the new customer payment portal is provided by KUBRA, an industry leader offering a service that is safe, secure, and easy to use. You can expect:

  • Improved user experience with easy access to account details, billing, and payment options including Bank ACH and Credit Card
  • Enhanced privacy protection with advanced security features
  • More control and simplified account management, including:
  • Easy and efficient autopay enrollment
  • Robust communications via email and/or SMS
  • Management of contact information and paper/paperless billing preferences
  • Ability to manage payments via text or secure email
  • Ability to link multiple accounts under one User ID
  • Access to the customer payment portal at https://mycasella.idoxs.net/

Will I need to enroll in the customer payment portal?

  • If you had an account with Paymentus, you will not need to re-enroll. You will need to reset your password the first time you log in using “Forgot your Password?”
  • All stored information and preferences will be securely transferred, including encrypted credit card information
  • Recurring payments already set up will continue

Will the date of my recurring payment change?

  • There may be a change in the date your recurring payment is charged. This date can be adjusted in the customer payment portal.

If I pay via check, will the mailing address change?

  • While we encourage using the customer payment portal and autopay, checks should now be mailed to:

Casella Waste Systems Inc.
P.O. Box 1371
Williston, VT 05495

  • Please include the remittance advice and use the provided envelope

Will my trash and recycling collection service schedule change?

Your service will remain on the same schedule and frequency. If changes occur in the future, you will be notified in advance.

Who should I contact if I have questions about my account?

You may continue to call the same local number at 410-999-0563. Your call will be answered by a representative prepared to assist you.

Address:
903 Lambson Ln
New Castle, DE 19720
302-800-9734
Driving Directions
Pay your Bill:
Casella

PO Box 5546

Binghamton, NY 13902-5546

Pay Online
Upcoming Holiday:
Memorial Day ( )
  • There will be One Day Delay
  • Customer Service will be Closed on Memorial Day.
Juneteenth ( )
  • There will be No Delay
  • Customer Service will be Open on Juneteenth.
July 4th ( )
  • There will be No Delay
  • Customer Service will be Closed on July 4th.
Holiday Schedule
New Castle, DE Hauling

2026 Holiday Schedule

Holiday Date Customer Service is... Service Schedule
New Years Day January 1, 2026 (Thursday) Closed One Day Delay
Date January 1, 2026 (Thursday)
Customer Service is... Closed
Service Schedule One Day Delay
Martin Luther King Jr Day January 19, 2026 (Monday) Open No Delay
Date January 19, 2026 (Monday)
Customer Service is... Open
Service Schedule No Delay
Presidents Day February 16, 2026 (Monday) Open No Delay
Date February 16, 2026 (Monday)
Customer Service is... Open
Service Schedule No Delay
Memorial Day May 25, 2026 (Monday) Closed One Day Delay
Date May 25, 2026 (Monday)
Customer Service is... Closed
Service Schedule One Day Delay
Juneteenth June 19, 2026 (Friday) Open No Delay
Date June 19, 2026 (Friday)
Customer Service is... Open
Service Schedule No Delay
July 4th July 4, 2026 (Saturday) Closed No Delay
Date July 4, 2026 (Saturday)
Customer Service is... Closed
Service Schedule No Delay
Labor Day September 7, 2026 (Monday) Closed One Day Delay
Date September 7, 2026 (Monday)
Customer Service is... Closed
Service Schedule One Day Delay
Columbus Day October 12, 2026 (Monday) Open No Delay
Date October 12, 2026 (Monday)
Customer Service is... Open
Service Schedule No Delay
Veteran's Day November 11, 2026 (Wednesday) Open No Delay
Date November 11, 2026 (Wednesday)
Customer Service is... Open
Service Schedule No Delay
Thanksgiving November 26, 2026 (Thursday) Closed One Day Delay
Date November 26, 2026 (Thursday)
Customer Service is... Closed
Service Schedule One Day Delay
Christmas December 25, 2026 (Friday) Closed One Day Delay
Date December 25, 2026 (Friday)
Customer Service is... Closed
Service Schedule One Day Delay
Request a Quote
Frequently Asked Questions
Contact Us
Customer Care
  • Phone: (888) 852-2151
  • Mon - Fri: 7:00am - 5:00pm
  • Sat: 8:00am - 12:00pm
Office
  • Phone: (802) 438-2151
  • Mon - Fri: 8:00 AM - 5:00 PM
35911 New Castle DE ["Hauling"] map
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Towns/Cities this location services

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  • Childs, MD
  • Christiana, DE
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  • Claymont, DE
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  • Colora, MD
  • Conowingo, MD
  • Crumpton, MD
  • Delaware City, DE
  • Denton, MD
  • Earleville, MD
  • Edgemoor, DE
  • Elk Mills, MD
  • Elkton, MD
  • Elsmere, DE
  • Federalsburg, MD
  • Galena, MD
  • Georgetown, MD
  • Glasgow, DE
  • Goldsboro, MD
  • Golts, MD
  • Granogue, DE
  • Grasonville, MD
  • Greensboro, MD
  • Greenville, DE
  • Henderson, MD
  • Hillsboro, MD
  • Hockessin, DE
  • Holly Oak, DE
  • Ingleside, MD
  • Kennedyville, MD
  • Lynch, MD
  • Marshallton, DE
  • Marydel, MD
  • Massey, MD
  • Middletown, DE
  • Mill Creek, DE
  • Millington, MD
  • Minquadale, DE
  • Montchanin, DE
  • Mount Pleasant, DE
  • New Castle, DE
  • Newark, DE
  • Newport, DE
  • North East, MD
  • Odessa, DE
  • Ogletown, DE
  • Perry Point, MD
  • Perryville, MD
  • Pike Creek, DE
  • Pike Creek Valley, DE
  • Port Deposit, MD
  • Port Penn, DE
  • Preston, MD
  • Price, MD
  • Queen Anne, MD
  • Queenstown, MD
  • Ridgely, MD
  • Rising Sun, MD
  • Rock Hall, MD
  • Rockland, DE
  • Smyrna, DE
  • St. Georges, DE
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