Sales

The Commercial Service Representative provides one-stop service and solutions to new and existing customers by determining service requests, resolving service issues, creating solutions, and closing the sale ensuring a first-class transaction.

Level 1: Has 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in one or more technical areas of Casella’s business and customer service and client relationship management. Able to effectively manage call volume, understand proprietary software systems and derive data needed to retain client accounts. Works within a team to support OSRs and provides excellent customer support.

Level 2: Has 3-5 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service, CRM, and inside sales and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of CRM and sales concepts, principles and applications as needed. Able to independently derive, research, and analyze customer data to support division sales teams through the development of sales and marketing materials, customized analytics, and retention tools.

Senior Level: Has an advanced degree in business, marketing or other related field of study and 5 or more years of progressively complex experience in customer sales and retention and CRM data research and analytics. The incumbent is skilled at building strong relationships at all levels inside and outside of the organization. Thoroughly understands the complexity of Casella’s business operations and is able to synthesize various data points to transform them into increased market share and profit.

The Territory Sales Representative is responsible for maintaining and growing a group of customers (accounts) within a specified market area. The person in this role must develop a deep understanding of a customer’s needs while helping customers get the most out of the existing services they have purchased and increasing revenue by introducing an account contact to new products or services.

The Strategic Account Manager fosters and maintains relationships with new and existing business accounts by delivering excellent account management, providing innovative solutions to solve unique business needs, and identifying service enhancements for customers that increase customer loyalty, retains long-term business, and provides opportunities for increased sales growth.

Manager: Has 5-7 years of progressively complex experience developing customized business solutions for existing customers' sales markets and generating new business opportunities. Demonstrates a solid foundation of knowledge in Casella’s business products and services as well as client relationship management. Effectively manages business accounts to create sales opportunities and expand the company’s reach.

Senior Manager: Has a minimum of 8-10 years of progressively complex experience developing sales accounts and generating new business opportunities. Demonstrates solid ability to synthesize client needs with a variety of Casella’s business products and services to create a coherent business strategy.

The Business Development Manager cultivates business growth opportunities in new and existing markets by conducting and effectively analyzing market research, creating professional and strategic networking opportunities, and implementing marketing strategies to maximize sales and expand the reach of our business.

Manager: Has 5-7 years of progressively complex experience developing sales markets and generating new business opportunities. Demonstrates a solid foundation of knowledge in Casella’s business products and services as well as client relationship management. Effectively cultivates business markets to create sales opportunities and expand the company’s business reach.

Senior Manager: Has a minimum of 8-10 years of progressively complex experience developing sales markets and generating new business opportunities. Demonstrates solid ability to synthesize current and emerging market trends with a variety of Casella’s business products and services to create a coherent business strategy.