Why is this fee being charged?
We make every attempt to provide customers with the highest level of service possible, including our KUBRA Customer Payment Portal. We believe that this portal provides customers with a differentiating service to be able to view bill documents and payment history, manage account contact information and communication preferences as well as sign up for convenient autopay with different ways to pay.
The fee is designed to cover higher costs associated with processing card transactions. These costs are not considered in our rates for waste services, and we do offer our customers options to be able to avoid paying a convenience fee.
When will the program start?
We expect to start charging fees on or around June 15, 2026.
What is the fee amount?
Customers will be charged a flat fee regardless of the amount of their transaction. Residential subscription customers will be charged a fee of $1.99 per transaction. Roll-off and commercial customers will be charged a fee of $9.99 per transaction.
What can I do to not pay a fee?
Customers who rely on a bank account to make their payment will not pay a convenience fee. If you have an established KUBRA profile and use a card to pay for services, navigate to Wallet to update your payment method to a bank account.
Will this apply to debit cards as well?
This will apply to debit cards as well as credit cards.
Will this apply if I am set for Autopay?
This will apply to all card transactions, whether using a card to make a one-time payment or a recurring payment associated with convenient autopay.
Will customers need to re-enroll in KUBRA or modify their KUBRA profile?
Customers will not need to make any changes to their profile in the KUBRA Customer Payment Portal.
Will the fee show up on my monthly bill from Casella?
The fee will not be reflected on your bill document or in your account history with Casella.
Will there be any change in rates charged for waste services provided?
There will be no changes to your rate for waste services provided associated with the convenience fee.
Is the convenience fee different from a paper bill fee?
The convenience fee is different from a paper bill fee. Certain markets are charged a fee for receiving a paper bill, and we do encourage customers to sign up for paperless delivery as this aligns our sustainability goals. The convenience fee will apply regardless of your bill receipt preference.
Is the convenience fee refundable?
The convenience fee is not refundable. If for some reason a payment is refunded to a customer, the convenience fee will not be included in the refunded amount.
Is the convenience fee charged to all customers of Casella?
The convenience fee will be charged to all customers paying online through KUBRA or over the phone unless prohibited based on contract terms. It will be charged in all states in which we operate.