We want to inform you of upcoming changes to our customer payment portal that will be made in the near future. The new customer payment portal will be provided by KUBRA, an industry leader in providing a service that is safe, secure, and easy to use. It offers convenient access to account preferences, enhanced personal information protection, efficient bill viewing and payment options, email and text communication tools as well as the ability to link multiple accounts.
At Casella, our top priority is to provide you with exceptional service at a great value. We are excited to inform you of upcoming changes that we plan to make in the near future to our customer payment portal. We will update this page with additional details as we get closer to our implementation date. Please check back periodically.
WHAT YOU CAN EXPECT
No Change in Service Provided: We want you to be aware that upcoming changes will not impact the service that you are being provided.
Changing Format of Bill Documents: We will feature a different bill document format with a change to your customer account number.
Upgraded Customer Payment Portal: Our customer payment portal is provided by KUBRA who is an industry leader in providing a service that is safe, secure and easy to use. Customers can expect:
- Improved User Experience: Our upgraded portal is intuitive and easy to use, giving you seamless access to account details, billing, and payment options including Bank ACH and Credit Card.
- Enhanced Privacy Protection: Your security matters to us. The payment portal includes advanced features to safeguard your personal information.
- More Control, Better Service: With streamlined functionality, managing your account has never been simpler. Enhanced services include:
- Easy and efficient autopay enrollment,
- Robust communications delivered via email and or SMS message,
- The ability to manage contact information and paper/paperless preference for bill receipt,
- The ability to manage payments via text or secure email and
- The ability to link multiple accounts under one master relationship, among other features.
Thank you for trusting Casella to meet your waste management needs. We value your partnership and look forward to continuing to serve our community with care and innovation.