At Casella, our top priority is to provide you with reliable service you can count on. We want to inform you of upcoming changes that will be made in the near future to your customer billing and payment portal.
What You Can Expect
No Change in Service Provided: Upcoming changes will not impact your current service.
Changing Format of Bill Documents: You will notice a different bill format with a change to your customer account number.
Upgraded Payment Portal: Our customer payment portal is provided by KUBRA, an industry leader in providing a service that is safe, secure, and easy to use. You can expect:
- Improved User Experience – Our upgraded portal will be easy to use, giving you complete access to your account details, billing, and payment options including Bank ACH and Credit Card.
- Enhanced Privacy Protection – Your security matters to us. We have implemented advanced features to safeguard your personal information.
- More Control, Better Service – Managing your account has never been simpler. Enhanced services include:
- Easy and efficient autopay enrollment
- Better communications delivered via email and/or text message
- The ability to manage your contact information and choose paper/paperless preference for your bill receipt
- The ability to manage payments via text or secure email
- The ability to link multiple accounts together, among other features
We will update this page with additional details as we get closer to our implementation date.
Thank you for trusting Casella to meet your waste management needs. We value your partnership and look forward to continuing to serve our community.