Delaware City, DE Hauling

Will I receive a new account number?

• Yes, your new account number will be on your first invoice. Additionally, we will mail a letter to you in advance that will contain your new account number.

Will the appearance of my invoice change?

• Yes, your invoice going forward will look different. Your invoice will still contain information about the services provided. Invoices will be sent from Casella Waste Systems, Inc.

Will the timing of when I receive my bill change?

• We will be adjusting certain billing cycles and the timing of when you receive your bill may change. All impacted customers will be notified by mail prior to the change.

Will my rate change?

• Your underlying rate for services will not change.

Will my customer payment portal change?

• Yes, the new customer payment portal is provided by KUBRA, who is an industry leader in providing a service that is safe, secure, and easy to use. You can expect –

◦ Improved User Experience - Our customer payment portal is intuitive and easy to use, giving you seamless access to account details, billing, and payment options including Bank ACH and Credit Card.

◦ Enhanced Privacy Protection - Your security matters to us. The payment portal includes advanced features to safeguard your personal information.

◦ More Control, Better Service - With streamlined functionality, managing your account has never been simpler. Enhanced services include –

▪ Easy and efficient autopay enrollment,

▪ Robust communications delivered via email and or SMS message,

▪ The ability to manage contact information and paper/paperless preference for bill receipt,

▪ The ability to manage payments via text or secure email and

▪ The ability to link multiple accounts under one User ID, among other features.

▪ The customer payment portal can be accessed at Casella - Your Home

Will I need to enroll in the customer payment portal?

• If you had a Web Portal account with SEM, you will not need to re-enroll in the new payment portal. You will need to reset your password the first time that you log on. Click on “Forgot your Password?” to initiate this process.

• All stored information and preferences will be transferred in a safe and secure way that meets or exceeds industry standards, including the encrypted transfer of credit card information.

• If you were set up for recurring payments for your account, these will continue.

If I pay via check, will the address that I mail my check to change?

• While we prefer that our customers use the customer payment portal and enroll in convenient autopay, the address to use for mailing a check is changing to –

Casella Waste Systems Inc.
P.O. Box 1371
Williston, VT 05495

• Please be sure to include the remittance advice and use the envelope that is provided.

Will my trash and recycling collection service schedule change?

• We will service your home/business on the same schedule with the same frequency. If your schedule should change in the future, a communication notifying you of this change will be delivered in advance.

Who should I contact if I have questions about my account?

• You may continue to call the same local number at 302-832-8000. Your call will be answered by a representative that is prepared to assist you.