A MESSAGE TO OUR VALUED SEM CUSTOMERS
Our goal has always been to provide you with exceptional service at a great value, and throughout the years we have been very grateful for the opportunity to serve you. After careful consideration, we have made the decision to sell Sustainable Environmental Management (SEM). We deeply value the relationships we’ve built with you over the years and are pleased to announce that, as of June 2, 2025, Casella will be your new service provider.
For nearly 10 years, we have been dedicated to delivering exceptional service and great value. We are proud of the local reputation we’ve built and the trust we’ve earned from customers like you. Casella was our choice because they place a high value on customer service and have a strong commitment to making a difference in our local communities.
What does this mean for you?
For now, very little will change. Casella will provide the same high-quality service you’ve come to expect, and you will continue to see the same drivers who are familiar with your routes and individual needs during the transition.
We are working to quickly transition your account information into our systems. During this time, you will continue to receive a bill from SEM, and you should continue to make your payments as usual. We expect to have our combined systems up and running soon and will communicate with you as integration plans move forward.
We have enjoyed serving you and appreciate your loyal patronage over the years. We are confident that this transition will be smooth, and that Casella will continue to meet your needs with the same level of care.
If you have any questions about your service with Casella, please call 302-832-8000. Thank you for being part of our journey. We look forward to continuing to provide you with outstanding service from Casella for many years to come.