Customer Care

The proper placement for your curbside containers can be found here.

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip. 

You can enroll in AutoPay through our secure online payment portal. AutoPay allows payments to be automatically processed for each billing cycle, so you never miss a payment. 

Yes, Casella utilizes encryption and secure servers. Always verify that you’re on Casella’s official site before making payments.

Our billing is monthly so if you have any service during the month you will be billed for the entire month.   

You can view the complete Residential Curbside Collection Service Terms and Conditions here. This includes important details about service guidelines, billing, acceptable materials, and more.

Please visit our Fee Information page for more information regarding fluctuations in pricing and contact our Customer Care team at 800-CASELLA with any additional questions.

Contact our Customer Care team at 800-CASELLA with your account details and an explanation of the issue.

Acceptable recyclable items include cardboard, paper, plastic bottles and containers, metal cans and aluminum foil, and glass bottles and jars. Check our recycling guide above for detailed examples and recycling tips for each material type.

Click here to download our complete guide to recycling. 

Do not recycle plastic bags, bagged recyclables, clothing/textiles, tanglers (cords, hoses), scrap metal items, batteries, small items under 2-3 inches, food waste or liquids, or electronics. See our "Does Not Belong in Recycling" section for alternatives and proper disposal methods.

Yes. Recyclables should be empty and rinsed when possible. Clean, dry materials help prevent contamination and ensure stronger recycling systems. Take that last sip, enjoy that last bite, and give containers a quick rinse.

No. Keep it loose! Bagged recyclables cannot be sorted at our facilities. If you collect recyclables in a bag at home, dump them out when you get to your curbside bin. Recycle plastic bags at participating grocery or retail stores.

Explore Casella's recycling education resources including videos, posters, toolkits, and guides on this page. Check with your local recycling program for area-specific guidelines.

Casella sorts and processes recyclables at regional Material Recovery Facilities (MRFs) using advanced technology including optical sorters, robotics, and AI. Materials are cleaned, separated by type, and sent to manufacturers to be made into new products—supporting a circular economy.

We specialize in the delivery of full truckloads of material to farms, fields, garden centers and construction sites.  earthlife products for home and small business usage are found at a variety of garden and landscape centers throughout New England.  If your local retailer doesn’t carry earthlife, please suggest that they do! 

The Casella app allows you to manage your trash, recycling, and waste services in one place. You can order service, rent a dumpster, check your pickup schedule, receive alerts, and find out how to dispose of items properly. 

Download the app and follow the prompts to create an account using your email address. If you’re an existing customer, you can connect your services during or after setup. 

If you already have a Casella billing account, you’ll still need to create a login the first time you sign in to the app. 

Use the “Forgot Password” option on the login screen to reset your password. 

Yes. Enable notifications to receive reminders so you never miss a collection. 

Use the app to select residential or commercial service options available in your area and complete your order. To place an order, go to the Services tab, choose your address, and select from the list of available services. Then follow the steps in the app to submit your request. 

Yes. Businesses can request commercial service directly through the app. 

Select the dumpster rental option, choose your size and service dates, and submit your request through the app.

Use the search feature in the app to look up items and get disposal instructions, including recycling, donation, or trash guidance. 

You can manage notification settings within the app or through your device settings.

Yes. You can access your account information and service details directly in the app.

Yes, the Casella app is free to download and use.